# Returns & Exchanges

Hassle-free returns and exchanges

## Our Return Policy

At Unishop Apparel, we want you to be completely satisfied with your purchase. If you're not happy with your order, we offer a hassle-free return and exchange policy.

### 30-Day Return Window

You have 30 days from the delivery date to return or exchange your items.

## What Can Be Returned

Most items can be returned or exchanged, including:

- Clothing items (shirts, pants, jackets, hoodies, etc.)
- Accessories
- Items that don't fit properly
- Items that don't meet your expectations
- Defective or damaged items

## Return Conditions

To be eligible for a return or exchange, items must:

- Be in original condition (unworn, unwashed, and undamaged)
- Have all original tags attached
- Be in the original packaging (if applicable)
- Be returned within 30 days of delivery
- Not be personalized or customized items

## How to Return an Item

### Step 1: Initiate Your Return

Contact our customer service team to initiate your return:

- Email: support@unishopshop.live
- Phone: +1 3393327576
- Include: Your order number and reason for return

### Step 2: Package Your Return

Pack your return items securely using the original packaging or a similar box. Include:

- The items you're returning
- Original tags and labels
- Any accessories that came with the items
- A copy of your order confirmation or packing slip

### Step 3: Ship Your Return

We'll provide you with a prepaid return shipping label. Simply attach it to your package and drop it off at any authorized shipping location.

## Return Shipping

We provide free return shipping for all returns within the United States. For international returns, return shipping costs are the responsibility of the customer.

### Return Shipping Options

- Free Return Shipping: Prepaid label provided by us
- Self-Paid Shipping: You can choose to pay for expedited return shipping
- International Returns: Customer pays return shipping costs

## Exchange Process

If you need a different size or color, we offer exchanges:

1. Contact us to request an exchange
2. Specify the size or color you need
3. We'll check availability and process your exchange
4. Ship your return using our prepaid label
5. We'll ship your new item once we receive your return

## Refund Process

Once we receive and inspect your returned items:

1. We'll process your refund within 3-5 business days
2. Refunds will be issued to the original payment method
3. You'll receive an email confirmation when the refund is processed
4. It may take 5-10 business days for the refund to appear on your statement

## Refund Methods

- Credit Card: Refunded to the original card used for purchase
- PayPal: Refunded to your PayPal account
- Store Credit: Available upon request for future purchases

## Non-Returnable Items

The following items cannot be returned:

- Items that have been worn, washed, or damaged
- Personalized or customized items
- Items returned after 30 days
- Items without original tags
- Final sale items (clearly marked during purchase)

## Defective or Damaged Items

If you receive a defective or damaged item:

1. Contact us immediately with photos of the damage
2. We'll provide a prepaid return label
3. We'll send a replacement item at no charge
4. If the item is out of stock, we'll provide a full refund

## Size Exchange Policy

We understand that finding the right size can be challenging when shopping online:

- Free size exchanges within 30 days of delivery
- Exchanges are subject to availability
- If your desired size is not available, we'll provide a full refund
- Size exchanges do not extend the return period

## Return Timeline

#### Typical Return Timeline

- Day 1: You initiate the return
- Day 2-3: You ship the return
- Day 5-7: We receive and inspect your return
- Day 8-10: Refund is processed
- Day 10-15: Refund appears on your statement

## International Returns

For customers outside the United States:

- Return shipping costs are the customer's responsibility
- Customs fees for returned items are not refundable
- International returns may take longer to process
- We recommend using tracked shipping for international returns

## Contact Us About Returns

If you have any questions about returns or need assistance:

### Customer Service

Email: support@unishopshop.live

Phone: +1 3393327576

Hours: Monday - Friday, 9:00 AM - 6:00 PM EST

Address: 334 E 109th St, New York, NY 10029, United States

## Frequently Asked Questions

### Can I return items bought on sale?

Yes, sale items can be returned within 30 days, following the same return policy as regular-priced items.

### What if I lost my receipt?

We can look up your order using your email address or order number. Contact customer service for assistance.

### Can I return items to a physical store?

We are currently an online-only retailer. All returns must be shipped back to us.

### How long does it take to process a refund?

Refunds are typically processed within 3-5 business days of receiving your return.

### Can I exchange for a different item?

Exchanges are typically for the same item in a different size or color. For different items, you would need to return the original and place a new order.

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